SOULFIT STUDIO ETIQUETTE
All class descriptions & times are listed on our website.
We have a selection of payment options - 30 day introductory offer, Drop in price, Block Class passes (sold in packs of 5,10 or 20), Unlimited Yoga monthly pass & Unlimited yoga 12-month pass. All passes are activated from the date of your first class & are non-transferrable.
Arrival
We ask that you arrive at least 10 minutes prior to the start of your class to allow us to check you in and for you to settle on the mat.
Late access to class will only be allowed within 10 minutes of class start time, so please notify the studio if this is likely to happen. If you are late, and we have not heard from you, your place will be offered to someone on the waiting list.
Cancellation Policy
We have a 6-hour cancellation policy. You can cancel through the Soulfit/Mindbody website - just follow the same procedure you took to book the class.
Waiting List
Please book your class in advance. We hold waiting lists for each class, you will be required to register with a valid payment option to join the list. You will be notified via our automated email system if a place becomes available to you. If you receive the notification with less than an hours notice, and are unable to attend, please contact the studio immediately so we can prevent you from being charged for the class and offer the place to the next person on the list.
Soulfit Studio Requests
Our treatment room is located next to the male and female changing rooms, so we politely ask all customers to treat these areas as peaceful zones.
We have a shower facility on site. Towels are available to hire for £1.00. Please leave the shower & loos as you would wish to find them.
Yoga Studio - After class, please would you kindly wipe mats & equipment down with the sprays & wiping cloths provided.
Lost Property
Customers are responsible for their own belongings whilst at the studio. Items that are left behind will be kept on site for a month, if unclaimed after this time they will be donated to charity.
Personal Training T&C’s
You must complete a health questionnaire before attending any training sessions.
Soulfit accepts no liability for any injury occurring as a result of taking part in Group Fitness or Personal Training sessions.
Once your sessions have begun no refunds will be given.
A Soulfit client may change or cancel their Personal Training Session or Class up to 24 hours prior to the session taking place. Cancellations not conforming to this policy will result in liability for the full training session amount & no refunds will be made.
Sessions will expire 6 months from day of purchase.
A one on one consultation will take place prior to your first Personal Training Session
Personal Training Sessions will last approximately 60 Minutes, including warm-ups and stretching.
SOULFIT TERMS & CONDITIONS
These terms
What these terms cover. These are the terms and conditions on which we supply our services to you.
Why you should read them. Please read these terms carefully before you submit your membership order to us. These terms tell you who we are, how we will provide membership services to you, how you and we may change or end your membership, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
Who we are. We are SoulFit Limited, a company registered in England and Wales. Our company registration number is 10984424 and our registered office is at 17 Toronto Terrace, Lewes, United Kingdom, BN7 2DU.
How to contact us. You can contact us by telephoning our customer service team at 01273 483194 or by writing to us at info@wearesoulfit.com and 47 Western Road, Lewes, United Kingdom, BN7 2DU.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your membership order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Our agreement with you
How we will accept your membership order. Our acceptance of your membership order will take place when we contact you to accept it, at which point an agreement will come into existence between you and us.
If we cannot accept your membership order. If we are unable to accept your membership order, we will inform you of this in writing and will not charge you for the membership. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the membership or because we are unable to meet a delivery deadline you have specified.
Your membership number. We will assign a membership number and tell you what it is when we accept your membership order. It will help us if you can tell us the membership number whenever you contact us about your membership.
Our memberships
The services we offer may vary slightly from their pictures. The images of the services we offer in our marketing materials and are for illustrative purposes only. Although we have made every effort to ensure the services are accurately represented and described, there may be minor variations. The services you receive under your membership may vary slightly from the services described in our marketing materials.
Your rights to make changes
If you wish to make a change to your membership please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the membership, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the membership (see clause 8, Your rights to end the membership).
Our rights to make changes
Minor changes to your membership. We may change your membership :
to reflect changes in relevant laws and regulatory requirements, such as changes to health and safety rules where our services are performed; and
to implement minor technical adjustments and improvements, for example to address a security threat. These changes will may affect your use of the membership by restricting or limiting how you use our services.
More significant changes to the membership and these terms. In addition, as we informed you in the description of the membership on our website, we may make the following changes to your membership, but if we do so we will notify you and you may then contact us to end your membership before the changes take effect and receive a refund for any membership paid for but not received:
substantial changes to the kind of services we provide, such as the type of exercise classes or training; or
changes to the location(s) of the services
Providing the membership
When we will provide the membership. We will also tell you during the membership order process when and how you can end the membership.
As the membership is an on-going service or subscription. We will supply the service until either the services are completed or the subscription period expires as stated in the membership order form or until you end the membership as described in clause 8 or we end your membership by written notice to you as described in clause 10.
We are not responsible for delays outside our control. If our supply of the service under your membership is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your membership and receive a refund for any period of your membership that you have paid for but not received.
What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services under your membership to you, for example, any information about your health or previous injuries which may affect your membership. If so, this will have been notified to you before you placed your membership order. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the membership (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Reasons we may suspend your membership to you. We may have to suspend the supply of services under your membership to:
deal with technical problems or make minor technical changes;
update any aspect of the services provided under your membership to reflect changes in relevant laws and regulatory requirements;
make changes to your membership as requested by you or notified by us to you (see clause 6).
Your rights if we suspend your membership. We will contact you in advance to tell you we will be suspending your membership, unless the problem is urgent or an emergency. If we have to suspend the membership for longer than two days in any month period we will adjust the price so that you do not pay for your membership while they are suspended. You may contact us to end the membership if we suspend it, or tell you we are going to suspend it, in each case for a period of more than a week and we will refund any sums you have paid in advance for the membership in respect of the period after you end the membership.
We may also suspend supply of the membership if you do not pay. If you do not pay us for your membership when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of your membership until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of your membership. We will not suspend the membership where you dispute the unpaid amount (see clause 12.6). We will not charge you for your membership during the period for which they are suspended. As well as suspending the membership we can also charge you interest on your overdue payments (see clause 12.5).
Your rights to end your membership
You can always end your membership with us. Your rights when you end your membership will depend on the type of membership you have purchased, whether there is anything wrong with it, how we are performing the services under your membership and when you decide to end your membership:
If your membership was mis-described you may have a legal right to end your membership (or to get the service under your membership re-performed or to get some or all of your money back), see clause 11;
If you want to end your membership because of something we have done or have told you we are going to do, see clause 8.2;
If you have just changed your mind about your membership, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.7.
Ending your membership because of something we have done or are going to do. If you are ending your membership for a reason set out at (a) to (e) below your membership will end immediately and we will refund you in full for any services under your membership which have not been provided and you may also be entitled to compensation. The reasons are:
we have told you about an upcoming change to your membership or these terms which you do not agree to (see clause 6.2);
we have told you about an error in the price or description of the membership you have ordered and you do not wish to proceed;
there is a risk that supply of your membership may be significantly delayed because of events outside our control;
we have suspended supply of your membership for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 week
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most memberships bought off-premises there is a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
services you have booked less than 48 hours from the date you have changed your mind and where we would not reasonably be able to fill, such as individual personal training sessions; or
services that have been completed, even if any cancellation period is still running.
How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your membership order. However, once we have completed the services under your membership you cannot change your mind, even if it is within the 14 day period. If you cancel after we have started the services under your membership, you must pay us for any services provided up until the time you tell us that you have changed your mind.
Ending your membership where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 8.1), you can still end your membership before it is completed where your membership is longer than one month. Your membership is completed when we have finished providing the services under your membership and you have paid for them. If you want to end your membership before it is completed; then:
Where your membership is for between one and three months: your membership can end after the expiry of one week’s notice given by you; OR
Where your membership period is for more than three months and up to a year: your membership can end after the expiry of six weeks’ written notice given by you.
For example, if you tell us you want to end your membership on 4 February and your membership is for one month, your membership will end on 10 February (one week), but if your membership is for six months it will end on 17 March (six weeks). We will only charge you for supplying services to you under your membership until the end of the notice period and we will refund any sums you have paid in advance for services you will not use after the end of the notice period.
How to contact us to end your membership
Tell us you want to end your membership. To end your membership with us, please let us know by doing one of the following:
Phone or email. Call us on 01273 483194 or email us at info@wearesoulfit.com. Please provide your name, home address, details of your membership and, where available, your phone number and email address.
By post. Write to us at SoulFit Ltd 47 Western Road, Lewes BN71RL, including your membership number, name and address.
How we will refund you. We will refund you the price you paid for the membership, by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the services under your membership for the period for which it was supplied, ending with the time when you told us you had changed your mind (subject to any relevant notice periods). The amount will be in proportion to what has been supplied, in comparison with the full coverage of the price of membership.
When your refund will be made. We will make any refunds due to you as soon as possible.
Our rights to end your membership.
We may end the membership with you if you break it. We may end your membership at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services under your membership, for example, providing details of any injuries or illness which may prevent you from exercising and as requested in your membership order form; or
you do not, in our reasonable opinion, adhere to our club behaviour and usage policy (as attached to these terms) membership.
You must compensate us if you break your membership. If we end your membership in the situations set out in clause 10.1 we will refund any money you have paid in advance for services under your membership that we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking your membership.
If there is a problem with the membership
How to tell us about problems. If you have any questions or complaints about the membership , please contact us. You can telephone our customer service team at 01273 483194 or write to us at info@wearesoulfit.com or SoulFit Ltd, 47 Western Road, Lewes BN7 1RL
Summary of your legal rights. We are under a legal duty to supply services that are in conformity with your membership. See the box below for a summary of your key legal rights in relation to your membership. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
As your membership is a service, for example, providing you with fitness instruction or personal training, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
b) If you haven't agreed a price upfront, what you're asked to pay must be reasonable.
c) If you haven't agreed a time upfront, it must be carried out within a reasonable time.
Price and payment
Where to find the price for the membership . The price of your membership (which includes VAT) will be the price indicated in on your membership order form. We take all reasonable care to ensure that the price of the membership advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of your membership.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your membership order date and the date we supply the services under your membership, we will adjust the rate of VAT that you pay, unless you have already paid for the membership in full before the change in the rate of VAT takes effect.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the memberships we sell may be incorrectly priced. We will normally check prices before accepting your membership order so that, where the correct price at your membership order date is less than our stated price on your membership order, we will charge the lower amount. If the membership's correct price at your membership order date is higher than the price stated to you, we will contact you for your instructions before we accept your membership order. If we accept and process your membership order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the membership with you immediately and refund you any sums you have paid for services you have not used under your membership.
When you must pay and how you must pay. We accept payment with most major Credit Cards. When you must pay depends on what membership you are buying and the payment dates will be clearly stated in the membership order form.
We can charge interest if you pay late. If you do not make any payment to us by the due date stated in your membership order form we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Lloyds from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time this agreement was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights under consumer law.
We are not liable for business losses. We only supply memberships for domestic and private use. If you use the membership is part of any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
How we will use your personal information. We will use the personal information you provide to us:
to supply the services under your membership to you;
to process your payment for your membership; and
if you agreed to this during the membership order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to other third parties where the law either requires or allows us to do so.
Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end your membership within 1 week of us telling you about it and we will refund you any payments you have made in advance for services not provided to you under your membership.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this agreement . This agreement is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this agreement illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services under your membership to you, we can still require you to make the payment at a later date.
Which laws apply to this agreement and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of your membership in the English courts. If you live in Scotland you can bring legal proceedings in respect of the membership in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the membership in either the Northern Irish or the English courts.